How Long Is My Product Warranty?
At EverSafe, we prioritize customer satisfaction and product quality. That’s why every customized system comes with two included warranties—no additional paperwork required:
- A 2-year warranty covering the backup generator’s enclosure and its components.
- A 48-month prorated warranty for the system’s batteries.
2-Year System Warranty Details
For the initial two years following delivery, EverSafe covers:
- Replacement parts
- Labor
- Technical support and troubleshooting
- Shipping and handling
This comprehensive coverage applies to the generator enclosure and all associated parts—helping keep your system operational without extra costs.
48-Month Battery Warranty Details
EverSafe also provides a prorated battery warranty running up to 48 months, in addition to the two-year full warranty. If a battery fails within that timeframe, you are only responsible for a portion of the replacement cost based on usage duration—for instance, if failure occurs after 12 months, you would pay just 25% of the replacement cost, while EverSafe covers shipping.
Our systems are built to last—many have remained operational for decades. If, after inspection, a system is deemed irreparable, we will replace it at no charge.
Note: Warranty does not cover damage due to user error or servicing by an unauthorized provider. If parts malfunction, replacements will be sent along with packaging to return the defective component. For full details, refer to the “User & Testing Guide” or EverSafe’s website.
How Do I File a Warranty Claim?
EverSafe takes pride in decades of experience and craftsmanship. Many systems continue operating flawlessly over the long term—so our warranties are designed with longevity in mind.
To file a warranty claim, follow these steps:
- Gather Product Details
Have the following information ready for fast, effective support:- Model Number
- Serial Number
- Purchase Order Number (from the original invoice, if available)
These are usually located on a label outside the cabinet.
- Contact EverSafe Technical Support
Call our support team at:
1-800-765-3237
Monday–Friday, 8:30 a.m. to 5:00 p.m. (EST) - Receive Your Solution
Our technical staff will troubleshoot and resolve your issue. If resolution over the phone isn’t possible, we offer several options—covered under the 2-year warranty:- Replacement Parts for self-installation
- Certified Service Technician dispatched to your location
- Factory Repair, with arrangements to return your system for servicing
In the rare case of complete system failure, we will replace your unit with a new rechargeable generator.
What If My Warranty Expired?
Even after your warranty ends, you retain lifetime access to technical support—completely free. We continue offering assistance with:
- Troubleshooting and diagnosis
- OEM replacement parts
- Recommendations for authorized service providers
To check your warranty status or seek support, please call:
1-800-765-3237
Monday–Friday, 8:30 a.m. to 5:00 p.m. (EST)
Find Out What You’ll Pay for Backup Power
Every system is tailor-made to meet customer-specific power and form-factor needs. The most efficient way to determine your ideal solution is to contact EverSafe directly.
To speak with product specialists, engineers, or sales representatives—whether for system quotes or to inquire about adding an alarm system—please get in touch:
1-800-765-3237
Monday–Friday, 8:30 a.m. to 5:00 p.m. (EST)
